So, I’ve been meaning to touch on this topic for a while now and just haven’t gotten around to writing about it. But what happened tonight told me that tonight was the night to buckle down and write,……and so here I am…
Although, what I’m writing about merely brushes the surface of a topic that I could, and do(ask my friends and family), talk for hours about….
I’ve been meaning to talk about Japanese hospitality and how different it is from American hospitality…..
but not hospitality only as service toward customers, but even hospitality of people to one another.
In America, we often mix business with personal, which means unfortunately, often a bad day affects how people treat customers.
However, I have yet to see that happen here…..
I know this is not an accurate representation of Japan as a whole, and I’m sure there are people who let their emotions get the better of them, but from what customer service I’ve seen so far, not only are people always smiling, courteous, and polite, they often even go out of their way to assist you. For example, in the 7-11 by our college, if you buy pre-made and packaged food, they offer to heat it up for you when you buy it. In the food mart we were in, there was a microwave next to the pre-made food stall so that you could heat up anything you had just bought.
When I bought dango(Japanese rice cakes) instead of giving me one off the shelf, the lady gave me one she had just freshly made so that it was still warm and gooey.
Also, if you don’t know where something is, often the employee will escort you to the exact place and show you the product, and also talk about the different types of that product that they carry.
They include chopsticks and straws with pre-made food and drinks, and they package everything neatly, and thank you for shopping and ask you to come again.
In stores or restaurants, every employee who passes you will say, いっらしゃいませ(Irrashaimase – a very polite form of “welcome”) to you and any other person who enters the store.
And in the train stations, the operators and employees greet you as you walk in, and thank you on your way out.
But enough about talking about business, today I actually wanted to talk about this litte guy….
well, not him specifically, but the events that involved getting him are what made me really step back and think….
Tonight, a group of us international students, and some Japanese students went to a place to go bowling, and the bowling place was in the same area as an arcade, and had a bunch of games and machines around the bowling area. There’s these machine called “gacha” machines. There’s some of them in the US too, but I don’t know what we call them….. They’re the little vending machines that have toys in little capsules, and when you put in money, and crank the handle, you get a random toy or item. Well, there was one for a character called Nyanko-sensei from the anime Natsume Yuujinchou. He’s usually white, but there are also black versions like the one I got….
Anyway, I had put in my 200 yen(a little less than $2) and cranked the handle…….and nothing came out…..
My friend had just done it before me, and she got a white one, so we knew it worked, we tried the handle again, but it had already done the rotation, so it wouldn’t turn anymore. We kind of rocked the machine, and tapped on the side to see if the ball had gotten stuck, but nothing happened…
so I just chalked it up to being a defective machine, because they’re kind of old, and resigned myself to the fact that I had lost $2.
I mean, it’s not uncommon for machines in the U.S. to not give you what you paid for, so I wasn’t terribly upset…..just a little bummed that I didn’t get the plush when I really wanted one….
But then out of nowhere, as we are walking away, this little old Japanese man comes up and starts looking at the machine…..we didn’t quite know what he was doing at first, and one of my friends was wondering if he was trying to get the one I should have gotten and another one for himself, since that’s something we would have expected from people back home………but we couldn’t have been more wrong….
After looking over the machine, he walked over to the desk and called some of the employees over and started explaining to them that I had paid for the ball, but nothing had come out. The employee grabbed some keys and tried to open the machine, but apparently they were the wrong set, so she went back to get another set. While she was gone, the old man started playing with the machine again, and after a few minutes of jiggling the handle, shaking the machine, and poking around in the chute, a capsule rolled out.
We couldn’t believe it……this little old man that didn’t even know us, had gone through all the trouble of getting the employees, and explaining the problem to them, and then actually getting the toy out of the machine.
All that trouble, for one toy…..and there wasn’t even anything in it for him. He didn’t even want a toy, he just gave me the capsule and walked away……..
Needless to say, when he gave me the ball, we thanked him profusely, and went back to our table to marvel at what had just happened…..
But since to me, actions mean so much more than words ever would……what he did, made more of an impression on me than anything I have ever experienced….
And I will treasure that plush charm forever…..
Now, I’m not saying that this is how the majority of Japan is, and I’m not saying that Japan is better than the US, because they’re two completely different cultures, and to compare them based on culture would be the worst thing I could probably do. But I am saying that what I’ve experienced from interacting with the people here for 2 weeks, is so different from what I’ve grown up with, that it’s almost too difficult to put into words….
Well, on that vague note, I still have homework to finish, so until next time!~
じゃあ、まった~
*oh, and all this applies only when you’re not on a bike……..I don’t know if it’s just me…..but it seems like people don’t even try to watch for bicycles……I can’t recall the number of times it’s been a green light for pedestrians and bikers, and cars are still turning while we try to cross the road while playing dodge-the-cars………or when they pull out of parking lots, or side roads…….I definitely will not miss playing the “guess whether the driver saw you or not” game….
but I swear….other than that, Japan is actually quite safe…… ^_^